Frequently Asked Questions

Shipping

How can I estimate shipping costs to my address?

Put your desired product(s) into the shopping basket, add your address and you will be shown rates to your destination. We do not deliver to PO Boxes.

Do you ship all over Australia?

Anywhere our freight carriers will go.

Do you ship outside Australia?

Sometimes. Contact us for a quote.

How long will it take to receive my order?

We endeavour to dispatch the products you purchase as quickly as possible. However as we are dependent on suppliers, it may require more time on certain occasions. If a delay does occur, we will advise you by mail or phone. We will not be liable for any loss or damage suffered by the customer arising from delay in delivering goods after the due quoted delivery date.

The standard delivery times are as follows:

  • Sydney, Melbourne, Adelaide, Brisbane, Canberra within 2 business days
  • Perth within 5 business days
  • Regional areas of NSW, VIC, SA, QLD within 4 business days
  • Tasmania within 6 business days
  • Western Australia within 8 business days
  • Northern Territory within 7 business days
What happens if my order is damaged in transit?

Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging. Email us at help@uplifting.com.au a photo of the damaged item and the outer carton (all sides), and we will liaise with the freight carrier to determine the cause. Depending on the issue, we may request you return the item for repair, or send a replacement.

Can I come and pick up my order from the warehouse?

Certainly. Please contact us before arriving to ensure your items are assembled ready for you when you come.

What can I expect to pay for freight?

The bigger the item, and the further it needs to ship from our warehouse in Sydney, the more the freight charge.

Monitor Arms

How to install the 7000 series monitor arm

Please click below to download our PDF instruction brochure on how to install the 7000 series monitor arms.

7000 & 7045 monitor arm Instructions and Parts

Why should I use a monitor arm for my flat screen monitor?

If you’ve ever suffered from neck or eye strain from spending long hours viewing a fixed monitor screen, you’ll know it’s not an ideal ergonomic arrangement. That problem is quickly solved with our flexible monitor arms, which allow you to easily reposition the monitor; as well as allowing for continual, individualised adjustment throughout the workday. You are no longer locked into a fixed viewing position, and you can easily reposition the monitor. At desks hared by multiple users, monitor arms are particularly useful, because each user can customise the monitor position according to their specific needs. With the right monitor arm, the same screen can be used from a sitting or standing position, and can easily accommodate users of different heights.

How can monitor arms save space (and money)?

The ideal viewing distance for a monitor (450mm to 600mm from the user) is narrower than a typical desktop. If the monitor is fixed to one spot on the desk, a large area of space of the desktop, as well as space under and behind the monitor, is permanently unavailable. However, combining a monitor with a movable monitor arm allows the monitor to be suspended over the desktop, freeing up desk space for other tasks and storage. This also allows smaller desk spaces to be allocated, as staff are able to use more of the desktop. This increases productivity per square metre.

Numerous scientific studies have shown that an ergonomic environment translates into higher employee productivity, both through greater time spent at the desk, and fewer missed days. In today’s computer-intensive workplace, an ergonomic monitor setup is helps achieve these benefits. Employees comfortable in the workplace reward the employer with higher productivity.

Why choose an articulated monitor arm?

An articulated or Better Balance™ monitor arm provides one touch control of the monitor and effectively floats the monitor above the desk.

How do I counterbalance my 7Flex/7000 series, monitor arm?

Your monitor can be precisely calibrated to the weight of your monitor or laptop, so that it can be moved over your desktop with ease.
Download this PDF document 7000 & 7045 Calibration or watch the video for details.
For Australian customers please contact Uplifting Solutions – 1300 798 050, admin@uplifting.com.au.

How much does my flat screen monitor weigh?

Monitor weights may vary depending on configuration and manufacturer, so it’s important to check your monitor manual for accurate figures. If weighing your monitor yourself, remember to check the monitor weight without the original stand.

Can I mount an Apple computer on a monitor arm?

For mounting your Apple display, it is important to check the weight of your monitor, and purchase separately an Apple VESA mount adapter kit. Apple VESA mount adapter kits are available through Apple or computer retailers.

What Is VESA compatibility?

The VESA Mounting Interface Standard (MIS-D) is implemented on most of the modern LCD flat-panel monitors: it simply consists of standard screw holes spaced, in a square pattern, at either 75mm or 100mm. The VESA 200mm standard is a rectangular pattern used for larger screens. If you are considering a large monitor mount, 200mm VESA adapter plates can be supplied.

Being VESA compatible means that your monitor will be attached quickly and safely to our monitor arms using our standard VESA adapter. If you are not sure about your monitor compatibility or if your monitor requires specific brackets, please feel free to call us on 1300 798 050.

Can you install the monitor arms on site for us?

For large contract orders, installation may be available at additional charge, depending on location. Please contact us for details.

Can I add accessories from your range to my existing monitor arm?

Generally no. Our monitor arm systems are designed to work with their own carefully calibrated parts, and we can’t guarantee they will be the right
dimensions for mixing with other products. Monitor arm systems are not interchangeable.

I need to use my laptop and a monitor at the same time. What’s the best mounting option?

There are various double mounts that can accommodate this common requirement. The 7000 Series monitor arms, the Actiflex and the Yogiflex monitor arms can support this way of working.

I can’t seem to adjust my 7-Flex/7000 Series monitor arm… Am I turning the Allen Key the correct way?

For the upper bolt, directly under the tilter, there is typically a lot of resistance. To loosen this bolt you will need to turn it clockwise with force. This will not break the monitor arm. The bolt will “pop” and begin to turn easily in the thread. You can now adjust the tilt of your monitor.

To decrease the tension or “spring” of the arm, you must turn the lower bolt clockwise. It will take a lot of turning before you will notice a change, this is so you can dial in the exact tension required for your monitor’s weight.

Seating

What castors are best for carpet?

Hard castors – normal rolling castors – are the most suitable for carpet and are the most common type of castor.

What castors are best for a hard floor?

Soft castors have more friction and slow down the movement of a chair. They are sometimes identifiable by a more lightly coloured castor wheel. These are suitable for hard wooden floors, vinyl tiles, slate or concrete floors.

What’s best for no movement?

Glides (fixed feet) are recommended where no movement is desired. Glides are normally utilised with drafting chairs or stools featuring higher gas lifts and foot rings, in environments where stability is important.

What’s are brake loaded, brake unloaded and ESD castors?

Brake unloaded castors limit movement when no one is sitting on the chair, that is, when the chair is unloaded or has no weight on it. Typically used in student labs for safety purposes.

Brake loaded castors do the opposite – they limit movement when the chair has weight on it, but allow the chair to be moved around when no-one is sitting on it.

ESD (electro static discharge) or anti-static castors prevent the accumulation of static electricity from rolling across a floor. This prevents interference with and/or damage to electrically sensitive or volatile materials.

What is the best chair for a larger person?

A larger person often requires a deeper seat, a taller back-rest, and sometimes a higher gas strut.

What’s the best seating for working at a high bench?

Sitting to work at height usually requires a height adjustable chair with a tall gas strut. For safety, the seat pan should not be able to be tilted, and the chair should be stable on the floor surface when getting up or down, with either glides or soft castors. A spider base provides a step-ladder and foot support, while a foot-ring can be adjusted to the right height for users.

What sort of seating should be used in a laboratory?

Laboratories have different seating requirements to the office: moisture, chemicals, static, different table heights, different shifts, multiple users.

Sit-stand and drafting chairs also help people work comfortably. They are particularly useful where people are using microscopes or other specialised equipment.

Chairs for wet or dusty environments need to have suitable seating surfaces, as well as glides or nonslip castors to prevent unintended rolling. Glides or castors for electrostatic discharge can be essential for workplaces handling flammable materials, or delicate electronics. ErgoFurniture has a wide range of chair bases, including spider bases incorporating a step-ladder, and trumpet bases to eliminate trip hazards.

What is AFRDI compliant?

The Australasian Furnishing Research and Development Institute (AFRDI) is an independent not-for-profit technical organisation providing standards, testing, product certification and research for buyers and sellers of furniture.

AFRDI tests quality standards such as strength, durability, stability and the safety of the product.

By purchasing furniture items tested by AFRDI you can be sure that:

  • Products that are fit-for-purpose
  • You have bought a quality product, and
  • You are contributing towards meeting duty of care requirements by specifying a certified product
What seating is PC2 compliant?

Several of our stools and chairs comply with The Australian Government Guidelines for Certification of a Physical Containment Level 2 Laboratory (Version 3.1– Effective 1 July 2007 PC2 Lab), providing cleaning agents comprise mild detergent and water only. Popular choices include the Sit Stand Stool, the Gala Lab Drafting and Desk Chair.

What sort of seating is best for a factory or production environment?

Industrial and production workplaces have different seating requirements to the office: moisture, chemicals, static, different table heights, different shifts, multiple users.

Industrial and lab seating typically needs to be adjustable for a wide range of body types, to take into account workers over multiple shifts who might share the same chair: a contrast to the office environment, where workers usually don’t need to share task seating.

Industrial chairs often need a wider range of movement than office chairs to cope with different shifts, tougher conditions and a wider range of physical movement than in the office.

Sit-stand and drafting chairs also help people work comfortably.

Chairs for wet or dusty environments need to have suitable seating surfaces, and glides or nonslip castors to prevent unintended rolling. Glides or castors for electrostatic discharge can be essential for workplaces handling flammable materials. ErgoFurniture has a wide range of chair bases, including spider bases incorporating a step-ladder, and “trumpet” or solid bases to eliminate trip hazards.

What’s the best seating for a control room?

A multi-adjustable operator chair is essential for control rooms. For 24-hour operations each person on shift needs to be able to adjust the chair to suit their preferred working position. The chair also needs to be sufficiently robust to withstand 24/7 use.

What if I want a shorter or taller chair?

ErgoFurniture can tailor chair heights to specific applications, by varying the gas struts supplied with the chairs or stools.

  • For applications where seat height from floor needs to be from 380mm to 480mm, we can provide a low 80mm stroke gas strut.
  • For applications where seat height from floor needs to be from 420mm to 550mm, we can supply a medium 140mm stroke gas strut.
  • For applications where seat height from floor needs to be from 460mm to 660mm, we can supply a high 200mm stroke gas strut.
  • For applications where seat height from floor needs to be from 590mm to 850mm, we can supply a Sit-stand/drafting 270mm stroke gas strut.

These are indicative ranges; there will be some variations depending on chair, base and castor type. Please note that high back chairs are not available with 270mm stroke gas struts for safety reasons. Call us to discuss your requirement.

I need to lean forward to work. Is there a good chair for that?

Several of our chairs and stools feature tilt adjustment of the seat pan, especially for forward leaning sit-stand applications, such as for cashier seating or bench tasks. See our sit-stand stool, or the variety of saddle stools for forward leaning applications.

What is the upper weight limit for chairs and stools?

Our chairs and stools range in weight carrying capability from 120 kg to 140 kg. Most chairs are weight rated to 120 kg.

Can I add a foot ring to any chair?

Foot rings may be added to many of our chairs. Call us to check suitability and pricing.

Can I try one out before I buy?

Samples for contract orders only may be offered on a trial basis. For small orders for individuals, trials are generally unavailable. The best option is to purchase the item, and try it for a couple of weeks. If it is still in “as new” saleable condition, with the original packaging, please contact us to discuss your return of the item. We will refund the cost of the product itself, but not the freight charges in either direction. You will need to arrange the return freight from your premises to our warehouse. Only stock items are able to be returned, not custom or specially ordered goods.

What if my insurance company has offered to pay for the item?

Due to the long payment cycle for most claims, we prefer not to invoice for insurance claims. We recommend you arrange alternative payment if you wish to receive the goods in a reasonable time. Otherwise we will ship the goods after payment is received from the insurer, often in three to four months time.

Desks

Standing vs. Sitting: Why stand up when working?

Height adjustable desks, hand-wind, portable and electric desks are now hugely popular in Australia. First introduced into Europe over ten years ago, they are now a standard office/home office requirement in many countries.

There’s now a growing body of scientific evidence that sitting to work all day contributes to a multitude of health problems; ranging from back pain to bowel cancer.

However, height adjustability allows different users to vary the desk height, as well as letting users change from sitting to standing throughout the day, based on their different needs or wants. Standing for part of the day also increases energy and focus.

How does a ‘Hand-Crank’ sit-stand desk work?

The major difference between a ‘hand-crank’ desk and static desks, is that the hand-crank’ desk legs are telescopic and the height is adjusted via a hand crank.

What’s an Agile Working Environment (AWE)?

An Agile Working Environment (AWE) is an environment that features a flexible workplace set-up. Also known as an Agility Based Workplace (ABW), it includes sit-stand desks, computer monitor arms (that can be individually adjusted) and height-adjustable seating.

An AWE provides a choice to people to work at any workstation- either regularly, or as visitors; and that the monitor surfaces and screens can be easily adjusted to best suit the individual. An AWE is ideal for organisations with flexible working, where staff may regularly work out of the office, with desks used by different people throughout the week. By catering for comfort and productivity, as well as saving on little used desk and floor space; agile working is increasingly preferred by many organisations.