FAQ – Shipping

How can I estimate shipping costs to my address?

Put your desired product(s) into the shopping basket, add your address and you will be shown rates to your destination.  We do not deliver to PO Boxes.

Do you ship all over Australia?

Anywhere our freight carriers will go.

Do you ship outside Australia?

Sometimes. Contact us for a quote.

How long will it take to receive my order?

We endeavour to dispatch the products you purchase as quickly as possible. However as we are dependent on suppliers, it may require more time on certain occasions. If a delay does occur, we will advise you by mail or phone. We will not be liable for any loss or damage suffered by the customer arising from delay in delivering goods after the due quoted delivery date.

The standard delivery times are as follows:

  • Sydney, Melbourne, Adelaide, Brisbane, Canberra within 2 business days
  • Perth within 5 business days
  • Regional areas of NSW, VIC, SA, QLD within 4 business days
  • Tasmania within 6 business days
  • Western Australia within 8 business days
  • Northern Territory within 7 business days

What happens if my order is damaged in transit?

Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging. Email us a photo of the damaged item, and we will liaise with the freight carrier to determine the cause. Depending on the issue, we may request you return the item for repair, or send a replacement.

Can I come and pick up my order from the warehouse?

Certainly.  Please contact us before arriving to ensure your items are assembled ready for you when you come.

What can I expect to pay for freight?

The bigger the item, and the further it needs to ship from our warehouse in Sydney, the more the freight charge.

Indicative costs – this table is a guide only.

Item Shipping Location  Average courier cost   Average time   
Monitor armSydney metro$252 days
Monitor armMelbourne metro$253 days
Monitor armBrisbane metro$253 days
Monitor armPerth Metro$355 days
Monitor armAdelaide metro$355 days
Monitor armNSW rural$354 days
Item    Shipping Location    Average cost   Average time   
ChairSydney metro$402 days
ChairMelbourne metro$443 days
ChairBrisbane metro$443 days
ChairPerth Metro$525 days
ChairAdelaide metro$525 days
ChairNSW rural$504 days
Item   Shipping Location    Average cost    Average time   
TableSydney metro$802 days
TableMelbourne metro$903 days
TableBrisbane metro$903 days
TablePerth Metro$1105 days
TableAdelaide metro$1105 days
TableNSW rural$1004 days